Supporting Your Project
Our team understands the nuances of Canadian building bylaws and timber craftsmanship. We provide honest, practical advice to ensure your backyard project is a success from the day of delivery to the final shingle.
- Permit Guidance
- Foundation Advice
- Assembly Support
- Shipping Logistics
Still need help?
Every backyard is different, and we’re happy to discuss the specifics of yours. Reach out for a personalized project consultation to get your questions answered by a real person.
General Information
Do I need a building permit for my bunkie?
Most of our models are designed to fall under the standard 10m² or 15m² permit-exempt limits in many Canadian regions. However, we always recommend checking with your local municipality as bylaws can vary by town.
Can I really build this myself?
Yes. Our kits use a precision-cut interlocking log system designed for DIY assembly. If you can use a level and a hammer, you and a friend can typically have the structure weather-tight in a weekend.
What kind of foundation is required?
You have options. Most customers use a simple gravel pad, deck blocks, or a concrete slab. We provide a foundation guide with every kit to help you choose the best fit for your soil type.
Is the wood treated for Canadian winters?
We use high-grade, slow-grown timber which is naturally dense and resilient. While the wood is untreated for shipping, you will need to apply a high-quality stain or paint shortly after assembly to protect it from the elements.
What exactly is included in the kit?
You get the floor joists, floorboards, interlocking wall logs, roof boards, windows, doors, and all necessary hardware. You just need to provide the foundation and your choice of roofing material (like shingles or metal).
Shipping & Payment
How much does shipping cost across Canada?
Shipping varies by province and proximity to our hubs. We offer flat-rate shipping to many major regions. Enter your postal code at checkout or contact us for a specific freight quote to your driveway.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard), e-Transfers, and bank drafts. For your peace of mind, we also accept PayPal to ensure your transaction is fully secure. For custom or pre-orders, we can often arrange a deposit-based payment structure to help you manage your project budget.
How long does delivery take?
For in-stock models, delivery usually takes 2–4 weeks depending on your location. For custom or back-ordered designs, we will provide you with an honest lead-time estimate at the time of purchase.
What is your return policy?
Since these are heavy timber kits, returns are difficult once shipped. However, if any piece arrives damaged or missing, we ship out replacements immediately at no cost to you. We stand by the quality of every kit.
Can I change my order after it’s been placed?
As long as the kit hasn’t left our warehouse, we are happy to make changes. Once it’s on the truck, it becomes much harder, so we recommend a quick phone call to us if you’re second-guessing a model size!
