We want you to love your bunkie. If something isn’t right, here’s exactly how returns, cancellations, and refunds work at Nordicbunkies.ca.
1. Cancellations
- Cancel within 48 hours of placing your order for a full refund, no questions asked.
- After 48 hours, a 15% restocking fee may apply if your unit has already been prepped or staged for shipment.
- Once an order has shipped, it falls under our standard Returns policy below rather than cancellation.
2. Standard Returns
We accept returns of unopened, unassembled kits within 14 days of delivery.
- Kits must be in their original, unopened packaging with all pieces and hardware included.
- Any assembled, cut, stained, or modified kit is no longer eligible for return.
- You are responsible for return shipping costs. For a kit that can weigh over 2,000 lbs, we strongly recommend requesting a freight quote before initiating a return.
- A restocking fee of up to 15% may be deducted from your refund to cover inspection and re-palletizing.
3. Custom & Bespoke Orders
Any customized or modified (“Bespoke”) unit is final sale once production begins. These builds are cut and prepped specifically for you, so we’re unable to accept cancellations or returns on them.
4. How to Start a Return
- Email info@nordicbunkies.ca with your order number and reason for return.
- We’ll issue a Return Authorization (RA) and instructions — please don’t ship anything back without one, or it may get lost in transit (or in our parking lot).
- Ship the unopened kit, freight collect or prepaid, to:
Nordic Bunkies Returns
Unit B – 115 Walker Drive
Brampton, Ontario, L6T 5P5, Canada
Include your RA number on the shipping label so we can match it to your order.
5. Damaged or Defective Items
Damage or defects are handled separately from standard returns and are covered by our 5-year limited warranty:
- Inspect your shipment on arrival. Note any visible damage on the Bill of Lading (BOL) before the driver leaves, and take photos.
- Contact us at info@nordicbunkies.ca within 7 days of delivery with your order number, photos, and a description of the issue.
- We’ll arrange a replacement part, replacement unit, or refund — your call, depending on the issue.
- Damage from improper assembly, lack of staining/sealing, extreme weather, or general wear is not considered a manufacturing defect (see our General Terms for full warranty details).
6. Refunds
- Once your return is received and inspected at our Brampton warehouse, we’ll email you to confirm approval.
- Approved refunds are issued to your original payment method within 5–10 business days.
- Shipping costs (original or return) are non-refundable, except in cases of our error or a confirmed manufacturing defect.
7. Non-Returnable Items
- Custom or Bespoke units
- Assembled, cut, stained, sealed, or otherwise modified kits
- Kits missing original packaging or hardware
- Gift cards
Questions?
Reach out to info@nordicbunkies.ca or call +1 971 455 67 81 and we’ll walk you through it.
